Schedule a ride
If you're awaiting an event, you just can't lose, the app lets you schedule a ride up to 30 days in further, so you don't leave anything to risk. When you schedule at least 60 minutes ahead, your price for the trip will be secured.
Canceling a ride
You can stop a trip in the app before or after you are complemented with a driver. As it is normal, riders and drivers can cancel a trip for any purpose, and this involves if the other individual isn't wearing a face cover or mask.
However, as a result of court order, effective April 18, 2022, CDC’S January 29, 2021, order requiring masks on public transportation conveyances and at transportation hubs is no longer in effect. Therefore, CDC, will not enforce the order. CDC continues to recommend that people wear masks in indoor public transportation settings currently.
Masks Wearing are now voluntary during rides: we understand that everyone has different luxury levels when it comes to health protection. So, you can keep wearing a mask if you prefer to when you ride or drive.
It is important to be respectful to each other’s. We anticipate everyone follow our community guidelines and that involves treating each other’s with respect and not riding or driving if you suspect symptoms of covid-19 or any related symptoms.
HOW TO CANCEL BEFORE YOU'RE COMPLEMENTED WITH A DRIVER
1. Tap the white bar at the bottom of your screen that says "Finding your ride"
2. Tap "Cancel"
3. Tap "NO" to keep your ride, or "YES, CANCEL" to cancel
HOW TO CANCEL AFTER YOU'RE COMPLEMENTED WITH A DRIVER
1. Tap the bar at the bottom of your screen showing your driver's information
2. Tap "Cancel Trip"
3. Tap "NO" to keep the ride, or "YES, CANCEL" to cancel and accept the fee
HOW TO CHANGE OR CANCEL YOUR SCHEDULED RIDE
1. Tap your profile icon in the top right corner
2. Tap "Trips"
3. Tap the button in the top right and select "Upcoming" from the dropdown menu
4. Select the trip you'd like to change or cancel
5. Tap "EDIT TIME" to change your ride, or "CANCEL RIDE" to cancel
A withdrawal fee may apply if you cancel after you are corresponded with a driver. These fees pay earners for the time and effort they spend getting to your location. If you think you were charged a cancellation fee in error, let us know in the "Review my cancellation fee" and contact us at: email@example.com
This could happen if your driver stopped the trip instead of ending it, or if they stopped because they were too far away from your pickup place.
Keep each other safe during COVID-19
We’re enthusiastically supervising the coronavirus (COVID-19) situation and are constantly working to help keep those who trust on our platform healthy and safe.
How this will be successful for riders
Keeping riders responsible
We consider your feedback seriously and confidently believe that shared responsibility is needed to protect the safety and well-being of everyone. Riders in breach of our “COVIDE 19 mask” policy have received several notifications and instructive materials. As a reminder:
Giving feedback is easy
No mask withdrawal